Privacy Policy

Effective Date: 17 February 2026

Who we are

Our website address is: https://ribbokkloof.co.za. Ribbokkloof is a working farm located in Middelburg, Mpumalanga, South Africa, committed to protecting your privacy in compliance with the Protection of Personal Information Act (POPIA).

Information Officer

In accordance with POPIA, our designated Information Officer is responsible for overseeing data privacy:

  • Contact: info@ribbokkloof.co.za

  • Physical Address: Ribbokkloof Farm, Middelburg, Mpumalanga, 1050.

What personal data we collect and why

  • Contact Forms & Bookings: When you book a stay or inquire via our site, we collect your name, email, and phone number to process your reservation and provide arrival instructions.

  • Comments: When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to assist in spam detection.

  • Media: If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.

Cookies

If you leave a comment, you may opt-in to saving your name and email in cookies for your convenience. These last for one year. If you visit our login page, a temporary cookie determines if your browser accepts cookies; it contains no personal data and is discarded when you close your browser. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login persists for two weeks.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, maps). Embedded content from other websites behaves exactly as if the visitor has visited the other website. These sites may collect data about you, use cookies, and monitor your interaction with the embedded content.

Who we share your data with

We do not sell your personal data. Data is only shared with:

  • Payment processors to secure your booking.

  • Spam detection services for site security.

  • Legal authorities if required by South African law.

How long we retain your data

Comments and their metadata are retained indefinitely. For users that register on our website, we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except their username).

What rights you have over your data

Under POPIA, you have the right to:

  1. Request access to the personal data we hold about you.

  2. Request the correction or deletion of your personal data.

  3. Object to the processing of your data for marketing purposes. This does not include data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service. All digital data is stored on secure servers with industry-standard protections.